🛍️ General Questions
What is Peekaboo Store? Peekaboo Store is a premier wholesale and retail shop specializing in high-quality kids' fashion, baby accessories, and essentials. We provide everything from single outfits to bulk "bales" for business owners.
Where are you located? We are based in [Insert City, e.g., Kampala, Uganda], but we operate primarily online and ship to customers across the region and internationally.
How do I place an order? Simply browse our categories, add your items to the cart, and proceed to checkout. You can also contact us directly via the WhatsApp button on our site for bulk orders.
📦 Wholesale & Bales
What is a "Bale"? A bale is a bulk bundle of clothing (like our PatPat or Shein bales). These are ideal for boutique owners or parents looking to buy in bulk at a much lower price per item.
Are the clothes in the bales new? Yes, our premium bales (like Shein and PatPat) consist of brand-new items. We pride ourselves on sourcing "Premium Grade" quality to ensure your satisfaction.
Can I see the items inside a bale before buying? Because bales are factory-sealed to maintain wholesale pricing, we cannot open individual bales. However, we provide clear photos and videos of sample items from the same stock to show you exactly what to expect.
🚚 Shipping & Delivery
How much is shipping? Shipping is calculated at checkout based on the weight of your order and your location. For heavy wholesale bales, we recommend contacting us for the most cost-effective shipping method.
How long does delivery take?
Local Delivery: 1–3 business days.
Upcountry: 3–5 business days.
International: 7–14 business days depending on the destination.
💳 Payments
What payment methods do you accept? We accept [Mobile Money (MTN/Airtel), Bank Transfers, and Cash on Delivery] for local orders. For international orders, we accept [PayPal/Flutterwave/Credit Cards].
Can I pay in my own currency? Yes! Use the currency switcher on our website to view prices in your local currency.
🔄 Returns & Issues
What if my item is damaged? We inspect items before shipping, but if you receive a damaged product, please contact us within 48 hours of delivery with a photo of the damage, and we will arrange a replacement or refund.
Can I cancel my order? Orders can be cancelled within 12 hours of placement, provided they have not yet been dispatched.
Where are you located? We are based in [Insert City, e.g., Kampala, Uganda], but we operate primarily online and ship to customers across the region and internationally.
How do I place an order? Simply browse our categories, add your items to the cart, and proceed to checkout. You can also contact us directly via the WhatsApp button on our site for bulk orders.
📦 Wholesale & Bales
What is a "Bale"? A bale is a bulk bundle of clothing (like our PatPat or Shein bales). These are ideal for boutique owners or parents looking to buy in bulk at a much lower price per item.
Are the clothes in the bales new? Yes, our premium bales (like Shein and PatPat) consist of brand-new items. We pride ourselves on sourcing "Premium Grade" quality to ensure your satisfaction.
Can I see the items inside a bale before buying? Because bales are factory-sealed to maintain wholesale pricing, we cannot open individual bales. However, we provide clear photos and videos of sample items from the same stock to show you exactly what to expect.
🚚 Shipping & Delivery
How much is shipping? Shipping is calculated at checkout based on the weight of your order and your location. For heavy wholesale bales, we recommend contacting us for the most cost-effective shipping method.
How long does delivery take?
Local Delivery: 1–3 business days.
Upcountry: 3–5 business days.
International: 7–14 business days depending on the destination.
💳 Payments
What payment methods do you accept? We accept [Mobile Money (MTN/Airtel), Bank Transfers, and Cash on Delivery] for local orders. For international orders, we accept [PayPal/Flutterwave/Credit Cards].
Can I pay in my own currency? Yes! Use the currency switcher on our website to view prices in your local currency.
🔄 Returns & Issues
What if my item is damaged? We inspect items before shipping, but if you receive a damaged product, please contact us within 48 hours of delivery with a photo of the damage, and we will arrange a replacement or refund.
Can I cancel my order? Orders can be cancelled within 12 hours of placement, provided they have not yet been dispatched.